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RETURN POLICY

Commitment

Thank you for visiting The Mulk Co website! It is because of your love of a fresh Almond Mulk, that we can continue to do what we love to do: bringing you the freshest, purest and best tasting Almond MULK under the Cali sun! Please read and acquaint yourself with our return policy and do not hesitate to contact us by email with any questions at hi@themulkco.com..

Orders

Mulk is made-to-order. Due to the process of soaking the almonds, orders are prepped the day before actual production commences. Orders therefore need to be placed by Midnight, on Wednesday, for that Friday`s delivery. Any order placed after this cut-off time will automatically be scheduled for delivery the following Friday.

Delivery

Mulk is a fresh product. Like any raw, perishable product, Mulk needs to be stored at a controlled temperature, which must be 40 °F or less. Delivery is between 8am – 5pm. Please plan accordingly and leave out a cooler with ample ice and ice-packs on the morning of delivery. During the hot, summer months, you will need to use extra ice and ice-packs. If you do not have ice and ice-packs and/or a cooler, as an added service, you can add these items to your cart upon checkout.

Storage

For correct storage, please ensure your fridge temperature is set to 40 °F or less. Store Mulk on the back shelf where the temperature is the coldest and most controlled. Do not store Mulk in the side door.

* Please note, failure to follow safe food handling practices and temperature control to receive and store product may increase the risk of foodborne illness for which you are solely liable.

Return Policy

Mulk is a fresh product that is made to order. It is therefore non-refundable nor exchangeable for another flavor. Please ensure you choose the correct flavor upon checkout and follow our storage instructions above.

Replacements

Replacements will only be approved under certain, limited circumstances. To request a replacement, please contact us within seven (7) days of receiving the product. Please email your order confirmation, date of order and description of the issue to orders@themulkco.com.

Cancellation Policy

Cancellation of orders and subscriptions are permitted up until three days prior to delivery. Please email: orders@themulkco.com with your order number and request. Gift cards and Mulk Merch purchases cannot be refunded. Subscriptions can also be modified or paused by logging into your account or by emailing us with your request at: orders@themulkco.com.

Customer Service

Please reach out to us any time at: hi@themulkco.com. We love hearing from our customers and are always striving for excellence so we welcome your feedback.

MULKing it.. like no udder!