Refund policy

RETURN POLICY

Commitment

Thank you for visiting The Mulk Co website! It is because of your love of a fresh Almond Mulk, that we can continue to do what we love to do: bringing you the freshest, purest and best tasting Almond MULK under the Cali sun! Please read and acquaint yourself with our return policy and do not hesitate to contact us by email with any questions at hi@themulkco..

Orders

Mulk is made-to-order. Due to the process of soaking the almonds, orders are prepped the day before actual production commences. Orders therefore need to be placed by midnight on Wednesday, for the coming weekend pickup. Any order placed after this cut-off time will automatically be scheduled for the following week.

Storage

For correct storage, please ensure your fridge temperature is set to 41 °F or less. Store Mulk in the back part of your fridge where the temperature is coldest and doesnt fluctuate. Never store Mulk on the fridge door.

* Please note, failure to follow safe food handling practices, storage and temperature control may increase the risk of food borne illness for which you are solely liable.

Return Policy

Mulk is a fresh product that is made to order. It is therefore non-returnable, non-refundable nor exchangeable for another flavor. Please ensure you choose the correct flavor upon checkout and follow our storage instructions above. You can also try our flavors at the farmers market before ordering.

Market Pickups

Mulk is made to order. Due to its 5-day shelf life, we do not offer refunds for farmers market no shows, nor are we able to remake your order a second time. Make sure you can pick up your order and have selected the correct farmers market pickup location. Mulk is a fresh product. Use a cooler bag to pick up your order with ice/ice packs--especially during the hot, summer months.

Replacements

Replacements will only be approved under certain, limited circumstances. To request a replacement, please contact us within three (3) days of receiving the product. Please email your order confirmation, date of order and description of the issue to orders@themulkco.

Cancellation Policy

Cancellation of orders and subscriptions are permitted up until our order cutoff date which is midnight on Wednesdays. Please email: orders@themulkco with your order number and request. We will not be able to process refunds for cancelled or paused subscriptions if we are notified after the order cutoff date. Subscriptions can also be modified or paused by logging into your account or by emailing us with your request at: orders@themulkco. Gift cards and Mulk Merch purchases cannot be refunded.

Customer Service

Please reach out to us any time at: hi@themulkco. We love hearing from our customers and are always striving for excellence so we welcome your feedback.

MULKing it.. like no udder!