Cancellation policy

Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases. 
Subscriptions

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries or market pickups at the frequency you select. Your payment details will be stored securely, and you’ll be charged automatically for each recurring order unless you pay in advance. Your subscription continues until you cancel it. You can manage or cancel your subscription using the subscription management link in your subscription confirmation email. To prevent the next charge, cancel before your next scheduled billing date. Canceling your subscription stops future recurring charges but does not automatically cancel an order that has already been charged. For orders already charged, cancellation requests are subject to our cancellation policy: glass jug orders cannot be canceled once made, and shipped 12 oz bottles and pour pouches cannot be canceled once processed for shipment.

See our returns and refund policy for details on returns and refunds.

Made to order purchases

For glass jugs ordered for pickup at our markets, cancellations must be requested before your order has been made. For 12 oz bottles and pour pouches ordered for shipping, cancellations must be requested before your order has been processed for shipment. Once these stages have been reached, we cannot accept cancellations or offer refunds for a change of mind. Before these stages, please contact us as soon as possible to request a cancellation. Approved cancellations will receive store credit.

If there is a problem with your order, please contact us. See our returns and refund policy for details.